30 Day Return Policy

Jerry’s Hockey Warehouse wants to make sure you are completely satisfied with your purchase, if for some reason you are not 100% satisfied with an item or items you purchased, please return them to us.  There is no need to call or email, just fill out the Returns & Exchanges form which was attached to your sales receipt.

RETURNS & EXCHANGES:

Jerry’s Hockey Warehouse will be more than happy to accept for exchange or return any unworn or unused merchandise which does not completely meet or satisfy your needs for up to 30 days after your purchase.  Please make sure your items do not fall into the following situations and please follow the following instructions when shipping your item or items back.

  • Custom Ordered merchandise is NOT returnable or exchangeable.
  • Sales of Jocks and Undergarments are FINAL.  Due to the nature of the product and hygiene. Unless for a shipping error on our part.
  • Gift Cards are non-returnable.

Skates can be returned or exchanged as long as:

  • They are unused.
  • They are unworn.
  • They are unaltered.
  • Have NOT been Sharpened
  • Have NOT incurred Heat Molding
  • Have NOT been physically changed

Sticks can be returned or exchanged as long as:

  • They are unused
  • They has been NO tape application
  • They are unaltered.
  • Cut down or any physical change.

 

Please do not use Original Manufacturer’s packaging as a shipping box.  Any returned item with shipping labels attached to it will be denied and returned to the sender.

Please send your package back using UPS, FedEx, or USPS.  Jerry’s Hockey Warehouse suggests you insure your package for the appropriate value in case your package is damaged in transit or lost.

Please allow 3-5 business days for processing once your items arrive at our Distribution Center.

You can return or exchange your items at any Jerry’s Hockey Warehouse locations if it meets the above criteria but you will receive a store credit.  Just bring your items in with the sales receipt.

Do NOT send Defective or Broken Sticks back to Jerry’s Hockey Warehouse.

All stick warranties are handled by the manufacturer.